Effective date: May 18, 2026
This Refund Policy applies to paid PanelPro SaaS plans and subscriptions. Customers purchase software access, AI usage quotas, templates, local notes, selected-region analysis, and team management features, not human-delivered work. If you purchased through a third-party merchant of record or payment provider, that provider may process the refund on our behalf and may apply additional payment processing rules.
1. Free plan
PanelPro may offer a Free plan or limited trial features. Free access does not require payment and is not eligible for monetary refunds.
2. Subscription cancellation
You may cancel a paid subscription at any time. Cancellation stops future renewals. Unless otherwise stated, you may continue using the paid plan until the end of the current billing period. After paid subscriptions are connected, users can request cancellation through the Dashboard, the payment provider's customer portal when available, or by contacting onespacebox@gmail.com.
3. Refund window
For first-time purchases of a paid PanelPro subscription, you may request a refund within 14 days of the initial purchase if the software does not meet your needs. To request a refund, contact us at onespacebox@gmail.com with the account email, purchase date, plan, and reason for the request.
4. Renewal payments
Renewal payments are generally non-refundable once a new billing period has started. If you believe a renewal was charged in error, contact us within 7 days of the charge and we will review the case.
5. Usage-based limits and abuse
Refunds may be denied if there is evidence of abuse, violation of our Terms of Service, excessive use inconsistent with a refund request, fraud, chargeback misuse, or attempts to resell or redistribute access.
6. Duplicate charges and billing errors
If you were charged twice, charged the wrong amount, or billed after a confirmed cancellation, contact us as soon as possible. Verified billing errors will be corrected or refunded.
7. Downgrades and plan changes
If you downgrade a plan, the downgrade usually takes effect at the next billing period unless otherwise stated. We generally do not provide prorated refunds for mid-cycle downgrades, but we may review special cases at our discretion.
8. No human-delivery refund commitment
PanelPro is a standardized SaaS software product. We do not provide custom software development, IT support, consulting, managed services, agency fulfillment, or done-for-you work. Therefore, this Refund Policy does not include any refund commitment tied to human-delivered results.
9. How refunds are processed
Approved refunds are returned to the original payment method where possible. Processing times depend on the payment provider, card network, bank, and country. Refunds may take several business days to appear after approval.
10. Chargebacks
If you have a billing issue, please contact us first so we can investigate and resolve it. Filing a chargeback may result in account suspension while the dispute is reviewed.
11. Contact for billing support
For refund, cancellation, or billing questions, contact onespacebox@gmail.com. We aim to respond to billing requests within 3 business days.